Product FAQs

Heater

Fan Speed Doesn't Change.

Run heater in the 2 setting (High Heat) for maximum heat output.

If your heater fails to operate

Unplug the heater and:

  1. Make sure the electrical outlet and circuit breaker are working.
  2. Check for obstructions. If you find an obstruction, turn OFF and UNPLUG the heater. Carefully remove the obstruction and follow the reset instructions.

NOTE: Remotes used for other household products may interfere with the contact sensor and cause the heater to shut off. The heater will automatically resume operation when the remote control is no longer being used. Please DO NOT attempt to open or repair the heater.

Power Light is Flashing or in some cases, Heater Turns On at Max Heat setting but then Shuts Off in 2 seconds with Power Light Flashing.

Follow Auto Safety Shut-off instructions to reset the heater and allow sufficient time for the heater to cool down before plugging in again. Set heater upright on a level surface.

Remote Does not work.

Change battery (Disc type, 3 volt, CR2025). Remote works up to 20 feet (6m). Be sure to point remote at control panel on heater and there are no obstructions. Make sure display panel is clean.

Unexpected Smell.

This is normal and is the result of dust or other debris accumulating on the heating element. Make sure the heater is in a well ventilated area and continue running until the odor or vapor goes away.

Not Enough Heat.

Change setting to Max. Turn the Dial Wheel right to the highest temperature setting.

Heater is Blowing Cold Air.

Raise the temperature higher or change setting to Heat & $aveTM or Max.
  1. Press the Max or Heat & $aveTM Buttons.
  2. Press the Power Button to turn on the heater.

Heater cycles ON and OFF frequently.

To make this occur less frequently turn the Dial Wheel right to the highest setting. This is normal operation to ensure the heater is maintaining the room temp accurately.

Heater Does Not Turn On.

- Press the Power Button to Turn on the Heater.
- Set heater upright on a level surface. Follow reset instructions listed in thie users manual.
- Ensure plug is properly inserted. Make sure electrical outlet and circuit breaker are working.
- Have outlet replaced by a licensed electrician. Turn the Dial Wheel right to the highest temperature setting.
- Unplug the heater and remove all obstructions.
- Position your heater 36 inches (0.9 m) away from all objects.
- Make sure no other high wattage appliances are operating on the same circuit and reset breaker if needed.